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Mercy Medical Center Clinton Client Services Manager - Lab in Saint Joseph Mercy Health System Clinical Lab - Ann Arbor, Michigan

Employment Type:

Full time


Day Shift


Leadership opportunity as the Manager, Client Services for Warde Medical Laboratory. The Manager, Client Services will have the opportunity to manage, develop and refine the client services workflow. They will be responsible for a team of fifteen who are responsible to support our external and internal customers with problem resolution, facilitating special testing requirements, responding to inquiries and complaints using their knowledge of laboratory policies, procedures and operations.

The Manager will be able to implement improvement methodologies or programs as appropriate and in the policy development, revision, interpretation and defining of policy provisions in collaboration with leadership.

Warde Medical Laboratory provides esoteric testing in a state-of-the art facility, populated with highly-trained personnel under the leadership of internationally known pathologists. The result is an exceptional level of quality and service because Warde Medical Laboratory begins with exceptional people. It's one more way that we fulfill our commitment to continuously improve the quality of healthcare.


  • Bachelor Degree in Biological Sciences, Medical Technology or a related field.

  • Customer Service experience preferably in a laboratory or healthcare environment.


  • Strong oral and written communication skills.

  • Strong analytical and problem solving skills.

  • Knowledge of the technical aspects of laboratory procedures and operations.

  • Understanding of the requirements and standards of accrediting, licensing and regulatory agencies relevant to a laboratory.

At Warde Medical Laboratory and Saint Joseph Mercy Health System, we believe that taking care of our professionals leverages the quality of service we can provide to our patients. We offer a comprehensive benefits package that is just one aspect of what makes our career opportunities so remarkable.

Visit www.stjoeshealth.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Joseph Mercy Health System.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org at http://www.trinity-health.org/ . You can also follow @TrinityHealthMI on Twitter.