IHA Health Services Corp Clinical Research Coordinator I in Ann Arbor, Michigan

Job Details:

Associate's Degree 1 - 3 years of experience required





Implements simple to moderately complex clinical trials with supervisor oversight; Serves as the interface between the Sponsor, ClinSite and the Principal Investigator (PI). Responsible for understanding clinical trial protocols and responsible for training appropriate staff on clinical trial protocols.**





_Pre-Study Start up Activities:

  1. Responsible for study start-up activities including: attend investigator meeting.

  2. Initiates/plans study kick-off.

  3. Tracks/receives appropriate study supplies necessary for screening patients and complete Electronica Data Capture/Sponsor training as appropriate.

_Recruitment Activities:

  1. Accountable for overall recruitment for study, assist other staff with recruiting for study including data-mining, phone screening and generating reports.

_Study Conduct:

  1. Prepares for and conducts patient visits.

  2. Completes data entry.

  3. Processes labs.

  4. Completes drug accountability, queries resolution and acts as a liaison between site and Sponsor/CRO.

_Other Essential Job Functions:

  1. Directly enters all study data into the unique electronic data capture system per Sponsor/CRO guidelines.

  2. Performs other duties as assigned and works within the scope of certification/licensure._







  1. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement.

  2. Must be able to work effectively as a member of the Clinical Research team.

  3. Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.

  4. Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook.

  5. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems.

  6. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.

  7. Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.

  1. Uses resources efficiently.

  1. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.




Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.





EDUCATION: Associate's degree in a medical field (Nursing, MA) of equivalent combination of education and/or experience.

CREDENTIALS/LICENSURE: Medical Assistant certification or LPN licensure is preferred. Valid CPR certification.

MINIMUM EXPERIENCE: Minimum of 1 year experience in direct patient care. Working knowledge of the therapeutic area being studied is a plus.





  1. Knowledge of patient care procedures and organizational policies related to position responsibilities.

  2. Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.

  3. Ability to draw blood, process labs, record vital signs and perform ECGs.

  4. Proficient/knowledgeable in medical terminology.

  5. Ability to perform mathematical calculations needed during the course of performing basic job duties.

  6. Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet, Microsoft Word and Excel, and computer navigation. Ability to use other software as required while performing the essential functions of the job.

  7. Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to write routine reports. Ability to speak before groups of people.

  8. Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.

  9. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, subjects, patients, principal and sub-investigators, sponsor and contract research organization personnel, and vendors.

  10. Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.

  11. Ability to pursue training and development opportunities and strive to build overall knowledge and skills.

  12. Ability to understand the potential impact of decisions on the scientific outcome of the study.

  13. Good organizational and time management skills to effectively juggle multiple priorities and time constraints.

  14. Ability to exercise sound judgement and problem-solving skills, specifically as it relates to simple study-specific issues. Identifies when to include PI and/or supervisor.

  15. Ability to handle patient and organizational information in a confidential manner.

  16. Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.

  17. Successful completion of IHA competency-based program within introductory and training period.







  1. Physical activity that often requires keyboarding, phone work and charting.

  2. Physical activity that often requires extensive time working on a computer.

  3. Physical activity that often requires walking, standing, bending, stooping, reaching, climbing, kneeling and/or twisting.

  4. Physical activity that occasionally requires lifting, pushing and/or pulling up to 25 lbs.

  5. Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.

  6. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

  7. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.




This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases is possible. This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.

Category: Nursing Professionals

Facility: IHA ClinSite

Department: Nursing

Schedule: Full Time

Hours: 40 Hours